Question 1

What's your return policy?

Accepted Answer

All of our products are final sale. Since all orders are made to order, our shop items are custom and cannot be returned or exchanged. If you have any questions before placing an order, please email us at contact@theoprahouse.com and we're more than happy to help!

Question 2

Help! I ordered the wrong size. Can I change the size before it ships?

Accepted Answer

We’ll do everything we can to help out here - however, our warehouse works quickly to process orders and we may not be able to make the change. If you’d like a different size, we ask you to email us immediately at contact@theoprahouse.com. We will do everything we can to help!

Question 3

I have a question about an order or product. Who do I contact?

Accepted Answer

Please get in touch with us contact@theoprahouse.com. Our working hours are Monday-Friday 9am-5pm CST. We will get back to you as quickly as possible!

Question 4

I'm looking for an item that I don't see listed on the store anymore. Is this item still available?

Accepted Answer

All item listed in the store are what we currently have available for purchase. Keep checking back for new releases and restocks!

Question 5

I want to purchase an item but I don't see it in my size. Can you print one just for me?

Accepted Answer

All sizes currently offered will be listed on the store under each product. Sizes vary and we try to restock as much as possible!

Frequently Asked Questions